Terms & Conditions
These terms apply to all orders placed via stad3d.nl.
Custom-made products
Every city model is made to order based on the location and specifications you choose. Because each model is unique to you, it cannot be resold to another customer — and so the right of withdrawal does not apply (Article 6:230p BW). If something is wrong with your order, we will always make it right.
Defects and damage
If your order arrives damaged or contains a production defect, contact us within 48 hours of receipt at info@stad3d.nl and include photos. We will offer a replacement or repair.
Payment
Full payment is required at the time of ordering. We accept the payment methods shown at checkout.
Delivery
We deliver within the Netherlands only. Your order is delivered within 5-10 business days. If it's going to take meaningfully longer than that, we'll let you know in good time and you can choose to wait for your order or cancel it for a full refund.
Governing law
Dutch law applies to all orders.
Complaints
Do you have a complaint about your order or our service? Contact us at info@stad3d.nl. We acknowledge receipt of your complaint within 24 hours and aim to fully resolve it within 14 days of receipt.
Disputes
We prefer to resolve any dispute directly with you first, via info@stad3d.nl.
If we can't reach an agreement, as an EU consumer you can use the European Online Dispute Resolution (ODR) platform (Regulation (EU) 524/2013): https://ec.europa.eu/consumers/odr/
Guarantee and conformity
Your order must match what was agreed (Article 7:17 of the Dutch Civil Code). If your model doesn't, you're entitled to repair, replacement, or a refund, depending on the severity of the issue. For damage or a production defect, follow the process described above under 'Defects and damage'.